Privacy Policy

1. Overview & Our Commitment

We value your privacy and are committed to safeguarding your personal information. This Privacy Policy details the types of information we collect when you browse our website, create a customer account, or purchase laptop spare parts, and how that information is utilized and secured.

2. Information We Collect

When you interact with our online store, we may collect the following information:

• Personal Identification Details: Your full name, delivery address, phone number, and email address provided during checkout or registration.
• Order & Warranty Information: Purchase history, hardware part numbers, serial numbers, invoice records, and warranty claim notes.
• Device & Browsing Data: IP address, browser type, operating system, and session cookies used to prevent fraudulent orders and maintain your active cart.

3. How We Use Your Information

We use your personal data strictly for operational e-commerce purposes, including:

• Processing your orders, packaging the components, and organizing island-wide delivery.
• Sending live SMS and email notifications regarding order confirmations and courier tracking codes.
• Validating replacement warranty claims, technical support inquiries, and customer service.
• Preventing fraudulent card transactions and enhancing website security.

4. Payment Card Data Security

We do not store, view, or retain your sensitive financial credentials—such as credit/debit card numbers, CVV security codes, or bank OTPs—on our servers.

All card payments are redirected and processed through PCI-DSS certified, 256-bit encrypted banking gateways with 3D-Secure authentication protocols.

5. Third-Party Data Sharing Policy

We respect your privacy and never sell, lease, or trade your personal information to third-party marketing companies. Data is only shared with essential operational partners:

• Courier & Delivery Services: Your name, delivery address, and contact number are provided to our trusted courier partners solely for doorstep delivery.
• Financial Gateways: To authorize and settle electronic card payments securely.
• Legal Obligations: If required by court orders or Sri Lankan law enforcement authorities.

6. Cookies & Session Management

Our website utilizes cookies to deliver a smooth shopping experience. These cookies allow our system to:

• Remember the products added to your shopping cart as you navigate between pages.
• Keep your customer account logged in during your active browser session.
• Store your preferred currency and display settings.

You can adjust your browser settings to decline cookies; however, doing so may prevent certain e-commerce functions (such as cart persistence and checkout) from operating properly.

7. Your Data Rights & Account Controls

You have full control over your personal data. Registered customers can update their shipping addresses and contact details anytime by visiting the My Account dashboard. You may also request a full export or complete deletion of your account records by contacting our data protection officer.